Ishmatu

At Han Luxe Hair, every unit is crafted to perfection and made exclusively for you. Please allow up to 8 weeks for production. Once your order has been shipped, you’ll receive a dispatch email with full tracking information.

At Han Luxe Hair, each unit is crafted with precision and intention, which is why we ask that all order details are reviewed carefully before completing your purchase.

Amendment Window

You may request changes to your order within 24 hours of placing it.

This may include adjustments to:

• Length
• Lace type
• Cap size
• Colour
• Other custom specifications

After 24 Hours

Once the 24-hour window has passed, your order is released into production.

At this stage:

• Your unit is already in the creation process
• Materials and specifications have been confirmed
• No further changes can be made

Important Notice

Any modification requests submitted after this period will not be accommodated.

In certain cases, late change requests may result in:

• Order cancellation (if applicable under review)

However, we strongly encourage confirming all details before purchase to avoid this.

Why This Policy Exists

This structure allows us to:

• Maintain precise production timelines
• Protect the integrity of each custom unit
• Deliver a consistent luxury standard across all orders

Final Note

Every Han Luxe piece is created exclusively for you — and that level of craftsmanship begins the moment your order is placed.

✨ SHIPPING & RETURNS POLICY

Luxury Custom Units — Han Luxe Hair

Last Updated: April 2026

At Han Luxe Hair, every unit is individually crafted to order, designed to deliver a refined, luxury finish. By placing an order, you agree to the policies outlined below.

1. PROCESSING & PRODUCTION

Each Han Luxe unit is handcrafted exclusively for you, never pre-made or mass-produced.

Processing Time:

4–8 weeks (business days only)

This production window includes:

• Custom construction
• Precision colouring and toning
• Styling and finishing
• Detailed quality inspection

Please note: Processing times are estimates and may extend during high-demand periods.

2. SHIPPING & DELIVERY

Shipping begins only after your unit has completed production.

Estimated Delivery Times:

• Australia wide: 3–7business days
• International: 5–10 business days

We ship using trusted carriers such as AusPost, DHL, FedEx, UPS, and USPS.

Important Information

• A signature may be required upon delivery
• Shipping fees are non-refundable
• Customers are responsible for providing accurate shipping details

Once your order has been dispatched, any delays, loss, or theft fall under the responsibility of the shipping carrier.

3. ALL SALES ARE FINAL

Due to the bespoke nature of our products:

• No refunds
• No returns
• No exchanges
• No cancellations after 24 hours
• No order modifications after 24 hours

This applies to all purchases, including:

• Custom units
• Ready-to-ship units
• Sale items
• Promotional orders

We strongly recommend reviewing all specifications carefully before placing your order (lace, size, length, colour, texture).

4. ORDER CANCELLATIONS

Orders may only be cancelled within 24 hours of purchase.

After this period, your order enters production and cannot be changed, cancelled, or refunded.

5. DEFECTIVE OR DAMAGED ITEMS

If your order arrives with an issue, you must contact us within 72 hours of delivery and provide:

• A full unboxing video (recorded before opening the package)
• Clear photos showing the concern
• Your order number and full name

Claims submitted without a complete unboxing video cannot be verified.

If your claim is approved, we will:

• Repair the unit, or
• Replace it with the same or a similar item

Refunds are not issued under any circumstances.

6. COLOR & PRODUCT VARIATIONS

Slight variations in colour, tone, texture, or density may occur due to:

• Lighting and photography conditions
• Screen display settings
• Natural variations in hair

These differences are normal and do not qualify for returns, refunds, or disputes.

7. LOST, STOLEN & INTERNATIONAL ORDERS

Once your order has been shipped:

• Han Luxe Hair is not responsible for lost, stolen, or delayed packages
• International customers are responsible for customs duties and taxes
• Delays due to customs or unpaid import fees are not eligible for refunds

8. CHARGEBACK & DISPUTE POLICY

Fraudulent or unjustified disputes will be formally challenged.

We reserve the right to provide:

• Order records
• IP address logs
• Policy agreement confirmation
• Shipping and tracking details
• All customer communication

We strongly encourage contacting us directly to resolve any concerns before initiating a dispute.

9. AGREEMENT TO TERMS

By placing an order with Han Luxe Hair, you acknowledge and agree that:

• All items are custom and final sale
• You accept the 4–8 week processing timeframe
• You understand shipping occurs after production is complete
• You agree to all store policies
• You will not initiate false disputes or chargebacks

Final Note

At Han Luxe Hair, every unit is a reflection of time, craftsmanship, and elevated quality. We are committed to delivering a luxury experience that is truly worth the wait.

At Han Luxe Hair, every unit is designed to deliver a secure, seamless, and comfortable fit — because luxury should feel as good as it looks.

Fit & Sizing

Our adjustable cap construction is designed to comfortably fit head sizes 21”–23”, which accommodates the majority of clients.

Each unit is crafted with flexibility in mind, ensuring a natural and secure wear experience.

How to Measure

To determine your size accurately:

Use a soft measuring tape and wrap it:

• Along your natural hairline
• Around the back of your ears
• Down to the nape of your neck

This measurement gives you your full head circumference, which is key to achieving the perfect fit.

Adjustable Comfort

Every Han Luxe unit includes:

• Built-in adjustable straps
• A secure internal structure

This allows you to customise the fit to your preference for all-day comfort and stability.

Need a Custom Fit?

If your measurements fall outside the 21”–23” range, or if you’re unsure of your sizing, we recommend reaching out before placing your order.

Our team will guide you to ensure your unit fits flawlessly.

Final Note

A perfect fit is part of the luxury experience — and at Han Luxe Hair, every detail is designed with that in mind.

Made-to-Order Luxury Units — Han Luxe Hair

At Han Luxe Hair, every unit is crafted with intention, precision, and elevated detail. Our pieces are not mass-produced — they are created exclusively for each client.

By placing a pre-order or custom order, you agree to the terms outlined below.

1. ABOUT PRE-ORDERS & CUSTOM ORDERS

A pre-order or custom order means:

• Your unit is not pre-made or ready to ship
• It is individually created for you after purchase
• Each piece is handcrafted from start to finish using premium materials

Once your order is placed, it enters production immediately.

For this reason, changes, cancellations, or refunds are not permitted after 24 hours.

2. PROCESSING TIME (4–8WEEKS)

All custom and pre-order units require:

4–8 weeks processing time (business days only)

This production period includes:

• Custom unit construction
• Precision colouring and toning
• Hairline customisation (plucking, detailing)
• Styling and finishing
• Final quality control inspection

Processing time does NOT include:

• Weekends
• Public holidays
• Shipping time

We kindly ask that you allow the full processing window before requesting updates.

3. EXTENDED PROCESSING DURING HIGH-VOLUME PERIODS

During peak periods (launches, sales, holidays), production may extend beyond 8 weeks.

This may be due to:

• Custom colour requests
• Supplier or material
• Increased order volume
• Seasonal backlogs
• Additional quality assurance steps

At Han Luxe Hair, quality is never compromised for speed.

4. PROCESSING TIME ≠ SHIPPING TIME

Shipping begins only after your unit has completed the 4–8 week production period.

Estimated delivery times:

Australia: 3–7 business days

• International: 5–10 business days

Please note: These are carrier estimates and may vary depending on location or customs processing.

5. ORDER MODIFICATIONS

Due to the handcrafted nature of each unit:

No changes can be made after 24 hours, including:

• Lace size
• Cap size
• Length
• Colour
• Density
• Custom construction requests

After 24 hours, your order is locked into production and cannot be altered.

6. COMMUNICATION & UPDATES

You will receive:

• Order confirmation immediately after purchase
• Shipping confirmation once your order is dispatched
• Tracking details when available

Please note:

We do not provide daily or weekly production updates, as each unit is individually created and timelines may vary depending on complexity.

If additional time is required, you will be notified directly.

7. PRE-ORDER EXPECTATIONS

Before placing your order, please understand:

• Handcrafted luxury requires time
• Processing timelines are estimates, not guarantees
• Natural variations in texture, tone, and finish may occur
• Rush processing is not available
• Patience is essential for premium craftsmanship

Pre-orders are best suited for clients who understand and respect this process.

8. SHIPPING STARTS AFTER PROCESSING

Once your unit is complete:

• Your order is carefully packaged
• Signature confirmation may be applied
• The package is handed over to a shipping carrier

Shipping providers may include: AusPost, USPS, UPS, DHL, or FedEx.

Delivery timelines are controlled by the carrier.

Han Luxe Hair is not responsible for delays once the package is in transit.

9. FINAL SALE — NO CANCELLATIONS AFTER 24 HOURS

Due to the custom nature of our units:

• All pre-orders and custom orders are FINAL SALE
• No cancellations after 24 hours
• No refunds or returns
• No exchanges
• No disputes based on processing time, colour variation, or personal preference

These policies protect the time, craftsmanship, and premium materials used to create your unit.

10. AGREEMENT TO TERMS

By placing an order with Han Luxe Hair, you acknowledge and agree that:

• You have reviewed and accepted all processing timelines
• You understand the 4–8week production period
• You accept that processing may extend during high-demand periods
• You understand all custom orders are final sale
• You accept that no changes can be made after 24 hours
• You understand shipping begins only after production is complete
• You agree not to initiate false disputes, chargebacks, or refund claims

👑 Final Note

Your trust means everything to us.

At Han Luxe Hair, every unit is created to deliver refined luxury, confidence, and a flawless finish — worth every moment of the wait.

At Han Luxe Hair, every image and video is captured under professional studio lighting to showcase the unit as accurately as possible. Subtle colour adjustments may be applied to reflect the true tone and depth of the hair.

However, due to lighting conditions and individual screen settings, slight variations may occur.

What to Expect

Because of these factors:

• Shades may appear slightly lighter or deeper depending on lighting.
• Undertones may lean warmer or cooler in different environments.
• Indoor vs. natural daylight can change overall appearance.
• Blonde tones, highlights, and custom colouring may shift subtly in real life.

Important Notice

These variations are completely normal and are not considered:

• Faults or defects
• Damage to the unit
• Valid reasons for refunds
• Valid reasons for exchanges
• Grounds for disputes or chargebacks.

Before You Order

If you are unsure about a colour selection, we strongly recommend reaching out prior to purchase. Our team is happy to guide you in choosing a shade that aligns with your desired look.

Final Note

Each Han Luxe unit is individually crafted, meaning no two pieces are ever identical — this is the beauty of a truly custom luxury experience.

Orders, Pre-Orders & Processing

1. What does “pre-order” mean?

At Han Luxe Hair, a pre-order means your unit is crafted exclusively for you after purchase — not sitting on a shelf waiting to ship.

Each wig is:

• Hand-constructed
• Custom coloured (if selected)
• Styled and perfected to luxury standards

Because of this, all pre-orders are final sale and require a production period before dispatch.

2. Why does processing take 4–8 weeks?

We don’t mass-produce — we create luxury units with intention.

Your wig goes through:

• Custom construction
• Precision colouring & toning
• Hairline customisation (plucking, bleaching knots)
• Styling & finishing
• Final quality inspection

This level of detail takes time. Standard processing is 4–8weeks (business days only) and may extend during high-demand periods.

3. Does processing include shipping?

No — they are separate stages.

• Processing: 4–8weeks
• Shipping:
• Australia wide: 3–7business days
• International: 5–10 business days

Shipping begins after your unit is completed.

4. Can processing go beyond 8 weeks?

Yes — in rare cases.

Delays may happen due to:

• High order volume
• Custom colour requests
• Supplier delays
• Extra quality control

If anything changes, you’ll always be informed. Quality is never rushed.

5. Will I receive updates?

Yes 💌

You’ll receive:

• Order confirmation
• Processing updates (when applicable)
• Shipping & tracking details

✨ SHIPPING & PROCESSING POLICY

Custom Glueless Units

Every Han Luxe unit is made-to-order, based on your selections.

• Processing time: 4–8weeks (business days)
• Shipping time is separate

During peak seasons or promotions, please allow the full timeframe.

Need your wig urgently?

Contact us before ordering to check availability.

Ready-to-Ship Units

These are already prepared and will be dispatched within:

• 1–3 business days

Shipping & Delivery

We ship via trusted carriers depending on your location.

• Delivery time: 1–10 business days after dispatch

Please note:

Processing + Shipping = total delivery time

Address Verification

For security, we may request:

• Photo ID
• Payment verification

This protects both you and our brand from fraud.

Customs & Duties (International Orders)

• Duties/taxes are not included in your order
• These are charged by your country upon delivery

Han Luxe Hair is not responsible for these fees.

✨ REFUND, RETURN & FINAL SALE POLICY

1. All Sales Are Final

Due to the custom nature of our wigs:

• No refunds
• No returns
• No exchanges
• No changes after purchase
• No cancellations after 24 hours

This applies to:

• Custom units
• Ready-to-ship wigs
• Sale items

Please review all details before ordering.

2. Order Cancellation

• Allowed within 24 hours only
• After 24 hours, your order enters production and cannot be changed

3. Damaged or Defective Items

If your order arrives with an issue:

You must contact us within 72 hours of delivery with:

• Full unboxing video (before opening package)
• Clear photos
• Order details

If confirmed, we will:

• Repair the unit OR
• Replace with the same/similar item

Refunds are not issued — even for defects

4. Colour, Texture & Density Variations

Slight differences may occur due to:

• Lighting
• Screen settings
• Natural hair variations
• Custom colouring

These are not considered faults and are not eligible for returns or refunds.

5. Chargebacks & Disputes

False disputes will not be tolerated.

We retain:

• Order records
• IP logs
• Communication history
• Tracking confirmations

Fraudulent claims will be escalated to:

• Shopify
• Payment providers
• Financial institutions

We encourage contacting us first — we’re here to help.

6. Agreement to Terms

By purchasing from Han Luxe Hair, you agree that:

• You understand processing takes 4–8 weeks
• All sales are final
• Variations are normal
• You will not initiate false disputes

✨ TERMS OF SERVICE

Support & Response Time

• Response time: 1–3 business days
• Available: Monday–Friday

We aim to respond as quickly as possible while maintaining quality support.

Payment Policy

If a payment cannot be verified within 5–7 business days:

• The order will be cancelled
• A refund will be issued

Ready-to-Ship Orders

Processed within:

• 1–3 business days

Digital Products (if applicable)

• Processing: 3–5 business days
• No refunds
• Content is protected and cannot be shared or resold

Disclaimer

• Custom colours may vary slightly
• We are not responsible for third-party purchases

✨ PRIVACY POLICY

Your Privacy Matters

Han Luxe Hair values your trust.

We collect information to:

• Process your orders
• Communicate with you
• Improve your experience

Information We Collect

• Name, address, phone, email
• Payment & order details
• Account activity
• Customer support interactions

How We Use It

Your information helps us:

• Fulfil your orders
• Provide support
• Improve our services
• Maintain security

Updates to Policy

Policies may be updated when necessary.

The latest version will always be available on our website.

✨ BRAND TOUCH

“At Han Luxe Hair, we don’t just sell wigs — we craft confidence, one crown at a time.